Innov-is XP3
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FAQs & Troubleshooting |
![](/g/b/img/product/hf_inovxp3euk.jpg)
Innov-is XP3
Date: 30/08/2019 ID: faqh00101462_000
After starting to monitor the machine, I cannot receive any information of the machine on the App.
Check the following points or solutions
1. Home network (Wireless LAN access point)
Make sure that the wireless access point/ router is connected to the internet.
2. Embroidery machine
Be sure that the embroidery machine connects to the same home network (Wireless LAN access point) as the smart device that the app is installed. If the wireless connection is disconnected, connect the machine to the access point.
3. Smart device
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Make sure that Notification setting in the app settings is enabled. Follow the steps below to enable the Notification setting.
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Press the setting button
located in the upper right of the app screen. The settings screen starts up.
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Select Notification in the settings menu.
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Turn the Notification setting to ON.
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Select the notification items as required.
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Press the setting button
- Reconnect the embroidery machine with the App.
Innov-is XP1, Innov-is XP3
If you need further assistance, please contact Brother customer service:
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