FAQs & Troubleshooting

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MFC-J5740DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J5740DW

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Date: 15/04/2021 ID: faq00100273_003

When I update the firmware, my machine's screen shows a vertical bar or its LEDs indicate an error.

When updating the firmware, my machine powers off. After that I turn on the machine and the machine's display or LED indication shows as below.

 

For models with LED indication

Recovery Mode

 

For models with a display

display

 

Follow the steps below to update your machine's firmware again.

You need to connect the machine with a USB cable to update the firmware.

Windows

  1. If you have not previously used this machine with USB cable, install the driver from the supplied CD-ROM or download the Full Driver & Software Package and install it for USB connection.
    > Click here to download the Full Driver & Software Package in the Downloads section.
     
  2. Download the Firmware Update Tool and update the firmware with USB connection again.
    > Click here to download the Firmware Update Tool in the Downloads section.

macOS

Download the Firmware Update Tool and update the firmware with USB connection again.

> Click here to download the Firmware Update Tool in the Downloads section.

 

 

Related Models

DCP-J1050DW, DCP-J1140DW, DCP-J1200W(E), DCP-J1800DW, MFC-J1010DW, MFC-J4335DW(XL), MFC-J4340DW(E), MFC-J4535DWXL, MFC-J4540DW(XL), MFC-J5340DW(E), MFC-J5345DW, MFC-J5740DW, MFC-J5955DW, MFC-J6540DW(E), MFC-J6940DW, MFC-J6955DW, MFC-J6957DW, MFC-J6959DW

If you need further assistance, please contact Brother customer service:

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