MFC-J5740DW
 |
FAQs & Troubleshooting |
MFC-J5740DW
Date: 09/12/2021 ID: faq00002988_009
Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
There are two cases when the display shows this message. Follow the solution suitable for your case.
Cause1: The Paper tray is not completely inserted.
Slowly push the paper tray completely into the machine.
Cause2: Paper or a foreign object has prevented the paper tray from being inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper or foreign object.
MFC-J5340DW(E), MFC-J5345DW, MFC-J5740DW, MFC-J5955DW, MFC-J6540DW(E), MFC-J6940DW, MFC-J6955DW, MFC-J6957DW, MFC-J6959DW
If you need further assistance, please contact Brother customer service:
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