MFC-J4710DW
 |
FAQs & Troubleshooting |
MFC-J4710DW
Date: 08/03/2013 ID: faq00002874_003
I'm having problems receiving faxes from one particular number.
- If you are experiencing problems receiving faxes from all senders, click here.
- If you are having problems receiving a fax from one specific sender, follow these steps:
- Press
.
- Press All Settings.
- Swipe up or down, or press the Up or Down arrow key to display Initial Setup.
- Press Initial Setup.
- Swipe up or down, or press the Up or Down arrow key to display Compatibility.
- Press Compatibility.
- Press Normal.
- Press
.
- Have the problem sender send you a test fax.
- If you receive the fax, the problem is solved.
- If you do not receive the fax, go to STEP 10.
- If you receive the fax, the problem is solved.
- Have a different sender send you a test fax.
- If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the sender's fax machine or telephone line.
- If you do not receive the fax, click here.
- If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the sender's fax machine or telephone line.
- Press
MFC-J4510DW, MFC-J4710DW
If you need further assistance, please contact Brother customer service:
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