MFC-J825DW
FAQs & Troubleshooting |
MFC-J825DW
Date: 13/10/2015 ID: faq00002718_007
I'm having problems sending a fax overseas.
If you are having difficulty sending a fax overseas due to possible interference on the telephone line, setting your Brother machine's Compatibility to Basic may help.
To change your Brother machine's Compatibility setting, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
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Press the Menu key.
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Press the UP OR DOWN ARROW key to choose Initial Setup.
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Press the OK key.
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Press the UP OR DOWN ARROW key to choose Compatibility.
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Press the OK key.
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Press the UP OR DOWN ARROW key to choose Basic (for VoIP).
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Press the OK key.
- Press the STOP/EXIT key.
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Press Menu.
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Press the UP OR DOWN ARROW key to display Initial Setup.
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Press Initial Setup.
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Press the UP OR DOWN ARROW key to display Compatibility.
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Press Compatibility.
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Press Basic (for VoIP).
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Press STOP/EXIT.
If you are still having problems sending overseas after setting Compatibility to Basic (for VoIP), try turning on your Brother machine's Overseas Mode.
To turn Overseas Mode on, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
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Press (FAX).
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Place the document you want to fax face down on the flatbed scanner glass.
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Press the UP OR DOWN ARROW key to choose Advanced Settings.
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Press the OK key.
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Press the UP OR DOWN ARROW key to choose Overseas Mode.
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Press the OK key.
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Press the UP OR DOWN ARROW key to choose On.
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Press the OK key.
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Press the Clear key.
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Enter the fax number you want to send to.
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Press the BLACK(MONO) START or the COLOR(COLOUR) START on the Brother machine.
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If you press the BLACK(MONO) START on your Brother machine, the machine will scan the first page. Go to STEP 12.
- If you press the COLOR(COLOUR) START on your Brother machine, the machine will scan and fax the document.
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If you press the BLACK(MONO) START on your Brother machine, the machine will scan the first page. Go to STEP 12.
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Do one of the following:
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To send a single-page fax, press the BLACK(MONO) START on your Brother machine again or press 2 to choose No (Send).
Your Brother machine will scan and fax the document.
- To send more than one page, press 1 to choose Yes. Go to STEP 13.
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To send a single-page fax, press the BLACK(MONO) START on your Brother machine again or press 2 to choose No (Send).
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Place the next page you want to fax face down on the flatbed scanner glass.
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Press the OK key.
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Your Brother machine will scan the next page.
- Repeat STEPS 13 and 14 for each additional page you want to fax.
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Your Brother machine will scan the next page.
- Press the BLACK(MONO) START on the Brother machine to send the fax.
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Press (FAX).
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Place the document you want to fax face down on the flatbed scanner glass.
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Press the LEFT OR RIGHT ARROW key to display Advanced Settings.
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Press Advanced Settings.
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Press the UP OR DOWN ARROW key to display Overseas Mode.
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Press Overseas Mode.
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Press On.
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Press .
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Enter the fax number you want to send to.
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Press the BLACK(MONO) START or the COLOR(COLOUR) START on the Brother machine.
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If you press the BLACK(MONO) START on your Brother machine, the machine will scan the first page. Go to STEP 11.
- If you press the COLOR(COLOUR) START on your Brother machine, the machine will scan and fax the document.
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If you press the BLACK(MONO) START on your Brother machine, the machine will scan the first page. Go to STEP 11.
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Do one of the following:
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To send a single-page fax, press BLACK(MONO) START on your Brother machine again or press No (Send).
Your Brother machine will scan and fax the document.
- To send more than one page, press Yes. Go to STEP 12.
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To send a single-page fax, press BLACK(MONO) START on your Brother machine again or press No (Send).
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Place the next page you want to fax face down on the flatbed scanner glass.
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Press BLACK(MONO) START.
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Your Brother machine will scan the next page.
- Repeat STEPS 12 and 13 for each additional page you want to fax.
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Your Brother machine will scan the next page.
MFC-J430W, MFC-J825DW
If you need further assistance, please contact Brother customer service:
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