FAQs & Troubleshooting

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MFC-5840CN

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-5840CN

Not your product?

Date: 26/03/2019 ID: faq00002613_000

When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"

 

Windows

  • Install the Paperport™ software supplied on the Brother Installation Disc with your machine. If you no longer have the Brother Installation Disc, contact Brother Customer Service from "Contact Us".
     
  • If your model supports ControlCenter4, you can also download PaperPort™ using the PaperPort™ Install Tool, which is available under Utilities in the [Downloads] section.

Mac

  • We recommend using iPrint&Scan, which can be installed together with your Brother machine’s driver (depends on your model).
     
  • If your machine does not support iPrint&Scan, install the PageManager software supplied on the Brother Installation Disc with your machine. If you no longer have the Brother Installation Disc, contact Brother Customer Service from "Contact Us".

Related Models

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If you need further assistance, please contact Brother customer service:

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