MFC-6490CW
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FAQs & Troubleshooting |
![](/g/b/img/product/mfc6490cw_all.jpg)
MFC-6490CW
Date: 09/11/2022 ID: faq00002540_000
When I try to scan the A3 / Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not an “A3 / Ledger” option in the paper size list.
For TWAIN scanner driver users:
If you use the TWAIN scanner driver, select DLetter instead of “A3/Ledger”:
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Start ScanSoft™ PaperPort™ 11SE and make sure that Scan or Get Photo was clicked.
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Make sure that the TWAIN scanner driver is selected as “Scanner”.
If the TWAIN scanner driver is not selected, select the TWAIN scanner driver following the procedures:
a. Click Select....
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Select the profile that you want to change the settings of.
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Click Settings....
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Open the Scan tab.
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Select DLetter from the size selection.
- Click OK to close the window.
For WIA scanner driver users:
If you use the WIA scanner driver, change the settings for A3 / Ledger paper size:
- Start ScanSoft™ PaperPort™ 11SE and make sure that Scan or Get Photo was clicked.
- Click Select... .
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Select “WIA: Brother [model name] and click Advanced setup.
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ScanSoft Scanner Setup Wizard will appear.
Click Next. -
Select Yes when you are asked “test your device with Paper Port”.
Click Next.
- Click Yes when you are confirmed that you test your device with Paper Port.
- Close any other applications that might be using your scanner and then click Next.
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Check Basic scan test and Report paper size available.
Click Next.
- Click Next.
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Click Scan to start scan test.
- After scan test finished click Next.
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Confirm there is A3 size in the list when the report of available paper size appears.
Click Next.
- Click Finish.
- Restart your PC.
- Click Start > All Programs > Brother > [model name] > Scanner Settings >Scanner Utility.
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Make sure that A3/Ledger is selected for “Maximum Scanning Size”.
Click OK.
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Restart your PC.
Now there will be “A3 / Ledger” in paper size list of PaperPort.
DCP-6690CW, MFC-6490CW, MFC-6890CDW
If you need further assistance, please contact Brother customer service:
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