MFC-J5910DW
FAQs & Troubleshooting |
MFC-J5910DW
Date: 19/01/2012 ID: faq00002534_005
Paper jams or ink traces (smudges) occur when feeding A3 paper.
A3 paper has two types of grain direction, short grain and long grain. The paper fibers within short grain papers are aligned parallel with the short edge and long grain papers are aligned parallel with the long edge of the paper sheet.
During printing, A3 or Ledger short grain paper can cause paper jams or smudges.
Follow the steps below to verify the type of paper you are using.
VERIFY THE PAPER TYPE
Consult the paper packaging or paper manufacture for paper specifications.
If you are not sure of the type of paper you are using, click here to verify.
Listed below are instructions for various adjustments that can be made to improve your Brother machine's print quality:
If you are not sure of the type of paper, you can test both settings and choose the setting with the best print results.
- If the wrinkles appear to run parallel to the long side of the paper, you are using Long Grain paper.
- If the wrinkles appear to run parallel to the short side of the paper, you are using Short Grain paper.
Settings for Short Grain Paper
For PC printing (Windows)
- From an application click File => Print.... And then, click Preferences (Properties). The Printing Preferences dialog will be displayed.
- Click the Slow Drying Paper check box.
- Click Apply and then OK.
For copying
Make sure the setup menu of the device "A3 - Short Grain" is switched to "On". This is important for the copy and fax functions.
Adjust the copy density to make copies lighter.
- Press MENU on the Touchscreen.
- Press the UP OR DOWN ARROW key to display General Setup. Press General Setup.
- Press the UP OR DOWN ARROW key to display A3 - Short Grain. Press A3 - Short Grain.
- Press On.
- Press Stop/Exit.
- Press (Copy).
- Load your document.
- Enter the number of copies you want.
- Press the LEFT OR RIGHT ARROW key to display Density. Press Density.
- Press the LEFT OR RIGHT ARROW key to make the copy lighter. Press OK.
- If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.
Settings for Long Grain Paper
For PC printing (Windows)
- From an application click File => Print.... And then, click Preferences (Properties). The Printing Preferences dialog will be displayed.
- Choose A3 (Long Grain) or Ledger (Long Grain) in Paper Size and click the Slow Drying Paper check box.
- Click Apply and then OK.
For copying
Adjust the copy density to make copies lighter. This is important for the copy functions.
- Press MENU on the Touchscreen.
- Press the UP OR DOWN ARROW key to display General Setup. Press General Setup.
- Press the UP OR DOWN ARROW key to display A3 - Short Grain. Press A3 - Short Grain.
- Press Off.
- Press Stop/Exit.
- Press (Copy).
- Load your document.
- Enter the number of copies you want.
- Press Options.
- Press the UP OR DOWN ARROW key to display Density. Press Density.
- Press the LEFT OR RIGHT ARROW key to make the copy lighter. Press OK.
- If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.
If there are still ink traces, please contact Brother Customer Service from "Contact Us".
MFC-J5910DW
If you need further assistance, please contact Brother customer service:
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