FAQs & Troubleshooting

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MFC-6490CW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-6490CW

Not your product?

Date: 18/03/2010 ID: faq00002515_000

When I receive faxes with Auto Reduction ON, the left side of the document is cut off. 

When you receive faxes with Auto Reduction ON, the left side of the document may be cut off.

 

To resolve this issue, please download Firmware Update Tool to get the latest firmware (ver.E or later) for your Brother machine. Click here to download Firmware Update Tool.

 

If the issue still occurs after updating the firmware, it may be caused by the scannable area of the sender’s machine.

Related Models

MFC-6490CW

If you need further assistance, please contact Brother customer service:

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