FAQs & Troubleshooting

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MFC-J5345DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J5345DW

Not your product?

Date: 11/01/2023 ID: faq00000735_024

One or more of my colours are not printing (blank).

If one or more of the ink colours are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink cartridge(s) may not be installed correctly or nozzles in the print head may be clogged. Verifying the ink cartridges are installed properly and/or cleaning the print head may resolve this issue.

 

We do not recommend frequent unplugging and re-plugging of the machine and/or leaving the machine unplugged for extended periods of time.

 

To maintain premium print quality, our product is designed to automatically clean the print head periodically. When the machine is unplugged, it will not complete the periodic cleanings needed to ensure ink does not dry in the print head and may cause poor print quality.

 

We recommend using the Power On/Off button to power down the machine. Using the Power On/Off button allows minimal power to the machine ensuring periodic cleanings of the print head occur only when necessary and needed information remains in memory.

  • Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
  • DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
  • We recommend using genuine Brother supplies to ensure stable print quality and performance. Although not all non-genuine supplies may cause quality issues, using non-Brother supplies or refilling ink cartridges with third party ink, may adversely affect print quality or cause the machine to malfunction. The Brother limited warranty does not apply to any problem caused by the use of third party supplies.

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DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(E), DCP-J1800DW, DCP-J572DW, DCP-J772DW, DCP-J774DW, HL-J6000DW, HL-J6100DW, HL-JF1, MFC-J1010DW, MFC-J1300DW, MFC-J4335DW(XL), MFC-J4340DW(E), MFC-J4535DWXL, MFC-J4540DW(XL), MFC-J491DW, MFC-J497DW, MFC-J5340DW(E), MFC-J5345DW, MFC-J5740DW, MFC-J5945DW, MFC-J5955DW, MFC-J6540DW(E), MFC-J6940DW, MFC-J6945DW, MFC-J6947DW, MFC-J6955DW, MFC-J6957DW, MFC-J6959DW, MFC-J890DW, MFC-J895DW

If you need further assistance, please contact Brother customer service:

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