FAQs & Troubleshooting

Close

MFC-7420

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 30/01/2014 ID: faq00000696_001

"Paper Jam Rear" error appears on the LCD.

To clear paper jams, please follow the steps below.

 

  1. Open the front cover.

  2. Pull out the drum unit and toner cartridge assembly.

  3. Open the back cover.

  4. Pull the tab toward you to open the rear chute cover.

  5. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

  6. Close the back cover.

  7. Put the drum unit and toner cartridge assembly back into the MFC.

  8. Close the front cover.

 

Related Models

DCP-7010, DCP-7010L, DCP-7025, MFC-7420, MFC-7820N

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.