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Paper is Jammed in the 2-sided Tray
If the machine's control panel or the Status Monitor indicates that there is a jam in the 2-sided paper tray, follow these steps:
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Pull the paper tray completely out of the machine.
- At the back of the machine, pull the 2‑sided tray completely out of the machine.
- Pull the jammed paper out of the machine or out of the 2‑sided tray.
- Remove paper that may have jammed under the machine due to static electricity.
- If paper is not caught inside the 2-sided tray, open the back cover.
- Pull the blue tabs at the left and right sides towards you to release the fuser cover.
(For models with green levers) If the green envelope levers inside the back cover are pulled down in the envelope position, lift these levers to their original position before pulling the blue tabs down.- WARNING
- HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
- Use both hands to gently pull the jammed paper out of the back of the machine.
- Close the fuser cover.
- Close the back cover until it locks in the closed position.If you print envelopes on a model equipped with the green envelope levers, pull the levers down to the envelope position again and leave the back cover open.
- Push the 2-sided tray firmly back into the back of the machine.
- Push the paper tray firmly back into the front of the machine.
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