Please check the following points to solve the problem:

• Make sure that the paper is loaded properly.

   

  • The paper is below the maximum paper mark ().
    Over filling the paper tray will cause paper jams.
  • The side to be printed on must be face down.
  • The paper guides touch the sides of the paper so it will feed properly.

   

  

   

   

• Check the paper type and quality.
  Please refer to FAQs, "What kind of paper can I use? " and "What is the recommended paper?".
   
• Turn over the stack of paper in the tray or try rotating the paper 180 degrees in the paper tray.