FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 21/10/2019 ID: faqp00100285_000

The printed label length is not as expected.

  • Check that you entered the media information correctly using Paper Size Setup in the Printer Setting Tool.
    Refer to "Using the Printer Setting Tool (for Windows)".

  • Check that the media sensor is not dirty.
    Use a dry cotton swab to wipe the media sensor (1) shown in the following illustrations.
    Media sensor

  • Check that there are no items blocking the media sensor.

Related FAQs

Related Models

RJ-2030, RJ-2050, RJ-2140, RJ-2150

If you need further assistance, please contact Brother customer service:

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