The printed label length is not as expected.
Check that you entered the media information correctly using Paper Size Setup in the Printer Setting Tool.
Refer to "Using the Printer Setting Tool (for Windows)".
Check that the media sensor is not dirty.
Use a dry cotton swab to wipe the media sensor (1) shown in the following illustrations.
- Check that there are no items blocking the media sensor.
RJ-2030, RJ-2050, RJ-2140, RJ-2150
If you need further assistance, please contact Brother customer service:
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