FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 03/12/2019 ID: faqp00100008_001

The label does not cut well.

If the label does not cut well or tape is jammed in the cutter, tape adhesive may have built up on the cutter blades after repeated use.  To correct this problem, the tape cutter must be cleaned.


Cleaning the tape cutter


Wipe the cutter blades using a dry cotton swab.


  • Frequent cleaning is recommended.

    Clean tape cutter blade


    1. Cutter blade
    2. Cotton swab
    3. Metal section

Do not touch the cutter blade with your bare hands.

If the problem still occurs, download and install the latest version of the firmware from the [Downloads] section of this website.

Related Models

PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

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