FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 16/04/2020 ID: faqp00001408_003

How do I set a tape cassette?

The tape / tube cassettes which can be used in your printer vary depending on your county.

If the new tape cassette has a cardboard stopper, be sure to remove the stopper before inserting the cassette.

Remove stopper


  1. Check that the end of the tape (1) is not bent and that it passes under and through the tape guides (2).  If it does not, pass it through the tape guides as shown in the illustration.
    Pass tape through guides 1 End of tape
    2 Tape guides (The actual shape may be different depending on the tape width.)

  2. Press the cover open button to open the tape compartment cover.

  3. Insert the tape cassette into the tape cassette compartment with the end of the tape facing the printer's tape exit slot (1), then push down evenly until the tape cassette is installed correctly.
    Insert tape cassette 1 Tape exit slot
    • When inserting the tape cassette, make sure that the tape and ink ribbon do not catch on the print head.
    • Make sure that there is no slack in the tape, and then carefully insert the tape cassette.  If there is slack in the tape, the tape will catch on the protrusion (2) when the cassette is inserted and become bent or wrinkled, causing the tape to jam.  To fix the slack in the tape, refer to the illustration in step 1 and pull the tape outside of the tape guide.
    • When removing the tape cassette, make sure that the tape does not catch on the protrusion (2).


  4. Close the tape compartment cover.

    Store tape cassettes in a cool dark location, away from direct sunlight and high temperature, high humidity, or dusty locations.  After opening the sealed package, use the tape cassette as quickly as possible.

Related Models

PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.