FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 07/04/2020 ID: faqp00100031_001

Can I check the printer's usage log?

Yes.  You can check the printer's usage log by printing a printer information report from your printer.  Use Device Settings in the Printer Setting Tool (for Windows) or the Printer Setting Tool (for Mac)* to confirm the printer information report setting.

* Mac is not available for PT-P900.


The printer is set to print only the printer settings as the factory setting.  Select All or Usage Log using Device Settings to print the printer's usage log.


Checking the printer's usage log

  1. Confirm the printer information report setting.
    1. Open the Printer Setting Tool.
      Refer to the FAQ: "Using the Printer Setting Tool (for Windows)" or "Using the Printer Setting Tool (for Mac)"
    2. Click Device settings.
      The Device settings window appears.
    3. To print out the usage log, confirm that All or Usage Log is selected for Contents (for Windows) or Print Information Report (for Mac) in Basic tab.

      The following three settings are available for Contents:

      • All: the usage log, printer settings and printer transfer data will be printed.
      • Usage Log: the version information, usage log and error history will be printed.
      • Printer Settings: the version information, printer settings and printer configuration will be printed.
      • Printer Transfer Data: the transferred data from computer will be printed.
    4. Click Apply to apply the setting to the printer, and then click Exit.
    5. Click Exit in the Printer Setting Tool window to finish specifying the setting.
  2. Print the printer information report from your printer.
    1. Turn on the printer.
    2. Press and hold the Feed and cut button (Feed & Cut) button for more than ten seconds on the printer.
      • The usage log will be printed.
      • To print out the printer settings, make sure to use 24 mm (0.94") or 36 mm (1.4") tape.  Other tape sizes cannot be used.

Related Models

PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.