FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 15/10/2019 ID: faqp00001665_001

How to identify the printer's firmware version

To learn how to find out what version of firmware you have, please follow the instructions below:

  1. Make sure that the HGe or TZe tape cassette is set and the tape compartment cover is closed.  We recommend using the tape wider than 1" / 24mm.
  2. Turn on the Printer.
  3. Press and hold the Feed/Cut button.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVerPTXXXXX VerX.XX"

Related Models

PT-9700PC, PT-9800PCN, PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

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