FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 14/05/2013 ID: faq00000398_000

I have configured the necessary wireless network setting but I cannot print. What should I do?

If having configured the necessary wireless network settings and you are unable to print, check the following:

  • Make sure that the printer is powered on, is on-line and ready to print.

    Verify that the printer and the configuration are good by printing the Network Configuration Page. To see how to print the Network Configuration Page on your print server, click here.


  • If the configuration page prints but you cannot print documents, try the following.

  1. Check to see if there is any LED activity.
    To see what do the LED indications mean, click here.

  2. If you are using TCP/IP:
    Try pinging the print server from the host operating system command prompt with the command:

    ping ipaddress

    Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to initialize.

  3. If you are using a Novell® system:
    Verify that the print server can be seen on the network. To do this, login as the SUPERVISOR (not as someone with supervisor privileges) or ADMIN (for NetWare® 4 or later servers), go into PCONSOLE or NWADMIN, select PRINT SERVER INFORMATION, and select the name of the print server (make sure that you have entered the print server name). If you can see Print Server Status and Control in the menu, then the Brother print server is visible to the network, proceed to the Novell® NetWare® Installation Troubleshooting (To see Novell® NetWare® troubleshooting, click here.).

  4. If you are running AppleTalk® for Macintosh:
    Make sure that you can see the print server name in the Printer List when you select AppleTalk in the Print Center. If it is visible, then the connection is good, so proceed to AppleTalk®  Troubleshooting (To see AppleTalk®  Troubleshooting, click here.). 

Related Models


If you need further assistance, please contact Brother customer service:

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