FAQs & Troubleshooting

Close

MFC-J870DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J870DW

Not your product?

Date: 23/08/2013 ID: faq00002490_023

No Paper Fed

There are several reasons that the Brother machine displays "No paper Fed".


Follow the steps below to clear the "No Paper Fed" message:


Cause 1: The photo bypass tray is located at the wrong position.
Cause 2: The machine is out of paper or paper is not properly loaded in the paper tray
Cause 3: The paper is jammed in the machine
Cause 4: Paper dust has accumulated on the surface of the paper pick-up rollers.
Cause 5: The Jam Clear Cover is not closed properly
Cause 6: The paper tray was not fully inserted.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.






Cause 1:

The photo bypass tray is located at the wrong position.

If you do not return the photo bypass tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper.
Verify that the Photo Bypass Tray is in the Normal printing position.

Photo Bypass tray in the normal printing position

image



Photo Bypass tray in the photo printing position

image



Cause 2:

The Brother machine is out of paper or paper is not properly loaded in the paper tray.
  1. Do one of the following:



  2. Press OK.

Cause 3:

The paper is jammed in the machine. Remove the jammed paper. (Click here to see how to remove the jammed paper.)

If this error occurs often during 2-sided(duplex) copy or 2-sided(duplex) print, the paper feed rollers may be stained with ink.

Follow the steps below to clean the paper feed rollers:

  1. Unplug your Brother machine from the AC power outlet (electrical socket). Pull the paper tray (1) completely out of the machine.
    image

    If the paper support flap is open, close it, and then close the paper support.




  2. Clean the front side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water, using a side-to-side motion. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
    image

  3. Lift the Jam Clear flap (2), and then clean the back side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
    image

  4. Put the paper tray firmly back in the machine.

  5. Re-connect the power cord.

    Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may cause paper feed problems.




Cause 4:

Paper dust has accumulated on the surface of the paper pick-up rollers.

Follow the steps below to clean the paper pick-up rollers:

  1. Unplug your Brother machine from the AC power outlet (electrical socket).

  2. Pull the paper tray completely out of the machine.

    If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
    After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.

    image







  3. Open the Jam Clear Cover (1) at the back of the machine.
    image

  4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
    image
  5. Close the Jam Clear Cover. Make sure the cover is closed completely.

  6. Put the paper tray firmly back in the machine.

  7. Re-connect the power cord.


Cause 5:

The Jam Clear Cover is not closed properly.

Check the Jam Clear Cover is closed evenly at both ends.

Check the Jam Clear Cover is closed


Cause 6:

The paper tray was not fully inserted.

  1. Remove the Paper tray (1) completely out of the machine.

    image

  2. Reinstall the paper tray until it locks into place.

    image

  3. Press OK.


Related Models

DCP-J552DW, DCP-J752DW, MFC-J650DW, MFC-J870DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.