FAQs & Troubleshooting

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MFC-J6910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J6910DW

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Date: 25/04/2013 ID: faq00002588_000

Verify if the Brother machine has a dial tone

To verify your Brother machine has a dial tone, follow the steps below:

  1. Plug the telephone line cord into your Brother machine (labeled "LINE" for some countries), and then plug the other end directly into the wall telephone jack (socket).

  2. Check for a dial tone.


    1. If your Brother machine has a handset, pick it up and listen for a dial tone.

    2. If it does not have a handset, check if your Brother machine has one of the following keys on the control panel:

      Hook
      Hook/Hold
      Hook/Hold/Recall
      Speaker Phone


      1. If it does, press it, and listen for a dial tone. Verify the speaker volume is turned up.

      2. If your Brother machine does not have any of the above keys but it does have a Tel/R key, you can check for a dial tone by connecting an external phone to the jack (socket) labeled EXT.


      Or, follow the steps below:

      To check which steps are applicable for your Brother machine, please check your machine's shape.


      The illustrations below are for demonstration purposes only. Your Brother machine may differ from what is shown.


      Brother machine with a flatbed

      Brother machine without a flatbed




      For users of Brother machine with a flatbed:

      1. Check that the speaker volume is set to LOW, NORMAL (Med) or HIGH (not OFF).

      2. Press any key on the dial pad.

      3. Press Start. The machine scans from the flatbed.

      4. When the message Next Page Yes/No is displayed, press NO.

      5. Listen for a dial tone when the machine starts to dial.




      For users of Brother machine without a flatbed:

      Press any key on the dial pad and press Start without having a sheet in the Automatic Document Feeder (ADF).

If you do not hear a dial tone, click here to see points to be checked when your Brother machine has no dial tone.

Related Models

FAX-1355, FAX-1360, FAX-1460, FAX-1560, FAX-1815C, FAX-1820C, FAX-1835C, FAX-1840C, FAX-1940CN, FAX-2440C, FAX-2820, FAX-2825, FAX-2825R, FAX-2840, FAX-2845, FAX-2845R, FAX-2920, FAX-2920R, FAX-2940, FAX-2940R, FAX-8070P, MFC-1810, MFC-1810E, MFC-1810R, MFC-1815R, MFC-1910W, MFC-1910WE, MFC-1912WR, MFC-210C, MFC-215C, MFC-235C, MFC-240C, MFC-250C, MFC-255CW, MFC-257CW, MFC-260C, MFC-290C, MFC-295CN, MFC-297C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-440CN, MFC-465CN, MFC-4800, MFC-4820C, MFC-490CW, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-580, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-590, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-660CN, MFC-680CN, MFC-6890CDW, MFC-7225N, MFC-7320, MFC-7320R, MFC-7360N, MFC-7360NR, MFC-7420, MFC-7420R, MFC-7440N, MFC-7440NR, MFC-7460DN, MFC-7820N, MFC-7820NR, MFC-7840W, MFC-7840WR, MFC-7860DW, MFC-7860DWR, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8440, MFC-845CW, MFC-8460N, MFC-8510DN, MFC-8520DN, MFC-8840D, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8880DN, MFC-8890DW, MFC-890, MFC-8950DW, MFC-8950DWT, MFC-9030, MFC-9070, MFC-9120CN, MFC-9160, MFC-9180, MFC-9320CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9465CDN, MFC-9660, MFC-9760, MFC-9840CDW, MFC-9880, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J200, MFC-J220, MFC-J245, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J470DW, MFC-J480DW, MFC-J491DW, MFC-J497DW, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-L2700DN, MFC-L2700DNR, MFC-L2700DW, MFC-L2700DWR, MFC-L2710DN, MFC-L2710DW, MFC-L2712DN, MFC-L2712DW, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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