FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 23/05/2019 ID: faq00000615_004

Forward a fax to another fax machine when my machine has a mechanical problem.

You can transfer faxes in the memory of your machine if one of the following messages is displayed on the LCD:


  • Unable to Clean XX (Clean Unable XX)
  • Unable to Initialize XX or Unable to Init. XX (Init Unable XX)
  • Unable to Print XX (Print Unable XX)
  • Unable to Scan XX (Scan Unable XX)


  1. Press Stop/Exit to interrupt the error temporarily.
  2. Press Settings or Menu and select Service => Data Transfer => Fax Transfer.
  3. Do one of the following:


    • If the LCD shows No Data, there are no faxes left in the machine's memory.
      Press Stop/Exit.
    • Enter the fax number to which faxes will be forwarded.
  4. Press Black Start or Mono Start.
  • If you have not set up your Station ID, you cannot enter fax transfer mode.
    > Click here to see how to set up the Station ID.
  • You can send the Fax Journal report to another fax machine.
    Press Settings or Menu and select Service => Data Transfer => Report Trans. in Step 2.


Related Models

DCP-J140W, MFC-250C, MFC-255CW, MFC-257CW, MFC-290C, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-J200, MFC-J220, MFC-J245, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J470DW, MFC-J480DW, MFC-J615W, MFC-J6510DW, MFC-J6710DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.