FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 05/03/2010 ID: faq00002648_000

When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.

To solve the problem, follow the steps below:

  1. Start ScanSoft™ PaperPort™ 11SE and click Scan or Get Photo.

    scan or get photo

  2. Make sure that the WIA scanner driver is selected as "Scanner".


  3. Check Display scanner dialog box and then click Scan.

    check display scanner dialog box

  4. When the scanner dialog box appears, choose Document Feeder.

  5. Click Scan to start scanning. 

    choose document feeder

  6. The document will be scanned from the ADF.

Related Models

DCP-185C, DCP-560CN, DCP-6690CW, DCP-7040, DCP-7040R, DCP-7045N, DCP-7045NR, DCP-8070D, DCP-8085DN, DCP-9010CN, DCP-9040CN, DCP-9042CDN, DCP-9045CDN, DCP-J715W, MFC-260C, MFC-290C, MFC-295CN, MFC-297C, MFC-465CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-680CN, MFC-6890CDW, MFC-7320, MFC-7320R, MFC-7440N, MFC-7440NR, MFC-7840W, MFC-7840WR, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-885CW, MFC-8880DN, MFC-8890DW, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW, MFC-J410, MFC-J415W, MFC-J615W

If you need further assistance, please contact Brother customer service:

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