FAQs & Troubleshooting

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QL-650TD

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 05/01/2015 ID: faqp00001664_000

I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)

In Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2, this can be caused by an incompatibility with the USB 3.0 protocol. You can resolve this problem by following these instructions:

  • If the Checks Media function does not work, download the latest version of P-touch Editor and install it.
  • If either the Printer Setting Tool/P-touch Utility, or the distributed printing function does not work, you should install the following patch tool instead.

<Downloading/installation procedure>

  1. Close all applications.
  2. Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded file, e.g. C:\brodnt
  3. Click the link below, and download the file (u3patch.zip, 160KB) to the temporary folder.
    > USB 3.0 patch tool (u3patch.zip)
  4. Once the download is complete, unzip the downloaded file.
  5. Double-click the extracted file "u3patch.exe", and install it.
  6. When the message "Completed" appears, click OK. Installation is completed.

Related Models

MW-100, MW-120, MW-140BT, MW-145BT, MW-260, PT-2430PC, PT-9500PC, PT-9700PC, PT-9800PCN, QL-1050, QL-1050N, QL-1060N, QL-500, QL-500A, QL-550, QL-570, QL-580N, QL-650TD, QL-700, QL-710W, QL-720NW, RJ-4030, RJ-4040, TD-4000, TD-4100N

If you need further assistance, please contact Brother customer service:

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