Check the following points to resolve the issue:
- Make sure the paper or other print media is loaded correctly in the paper tray and the guides are not too tight or too loose against the paper stack.
- Set the paper guides correctly.
- The paper tray may be too full.
Check the paper type and quality.
> Click here to see what kind of paper you can use.
- Check for loose objects such as torn paper inside the machine.
(For automatic 2-sided printing models)
If the issue only occurs during 2-sided printing, check for torn paper in the 2-sided tray, verify the 2-sided tray is inserted completely and the back cover is closed completely.
DCP-L2500D, DCP-L2500DR, DCP-L2520DW, DCP-L2520DWR, DCP-L2540DN, DCP-L2540DNR, DCP-L2560DW, DCP-L2560DWR, HL-B2080DW, HL-L2300D, HL-L2300DR, HL-L2310D, HL-L2312D, HL-L2340DW, HL-L2340DWR, HL-L2350DW, HL-L2352DW, HL-L2357DW, HL-L2360DN, HL-L2360DNR, HL-L2365DW, HL-L2365DWR, HL-L2370DN, HL-L2371DN, HL-L2372DN, HL-L2375DW, HL-L5000D, HL-L5100DN(T), HL-L5200DW(T), HL-L6250DN, HL-L6300DW(T), HL-L6400DW(T), HL-L6450DW , MFC-L2700DN, MFC-L2700DNR, MFC-L2700DW, MFC-L2700DWR, MFC-L2720DW, MFC-L2720DWR, MFC-L2740DW, MFC-L2740DWR
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.