FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 04/10/2021 ID: faq00000071_010

Uninstall the Brother Software and Drivers (Windows)

The following instructions will help you completely uninstall the software and drivers.

  • It is strongly recommended that you close all other applications before beginning the uninstall process.
  • You must be logged on with administrator rights.


Case 1: Uninstall from Brother Utilities(Recommended)

If you installed the driver from the Brother CD or Full Driver & Software Package, uninstall the software and drivers from Brother Utilities.

If you cannot uninstall the software and drivers from Brother Utilities, use the Uninstall Tool.
> Click here for more information on Uninstall Tool.

NOTE: The screens may differ depending on operating system being used and your Brother machine.


  1. Open Brother Utilities on your computer.

    (Windows 11)
    Click Windows11(Start) > (All apps >) Brother > Brother Utilities.

    (Windows 10)
    Click Start_win10(Start) > (All apps >) Brother > Brother Utilities.

    (Windows 8)
    1. On the Start screen, click DownArrow.
      If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
    2. Click Brother Utilities.
    (Windows 7)
    Click Start or Start button(Start) > All Programs > Brother > Brother Utilities.
  2. Select your model name from the pulldown list (where XXXX is the name of your model).
  3. Update Software Update Notification tool in order to surely uninstall.
    Click Tools in the left navigation bar, and then click Software Update Notification.
    Select Software Update Notification
  4. The Check for Software Updates window will appear.
    Click Check Now. This will start the checks if there are any new software updates.
    Click Check Now
  5. The Software Update Notification window will appear.
    Click the latest of Software Update Notification, and then click Update. Follow the instructions in the dialog box to update the software.
    *If you do not find Software Update Notification tool, the update no required. Go to next step.
    Check the Software Update Notification
  6. Close the Software Update Notification window.
  7. On the Brother Utilities window, click Uninstall.
    For USB cable users, ensure that the Brother machine is powered on and connected to your computer.

    NOTE: When the User Account Control screen appears, click Allow or Yes.
    Select Uninstall
  8. Follow the instructions in the dialog box to uninstall the software and drivers.
    For USB cable users, once the uninstallation is complete, disconnect the cable from the Brother machine.

Once the uninstallation is complete, you must restart your computer.

If you want to re-install the Brother software and drivers, download the latest Full Driver & Software Package and re-install it. The installation instructions are available on the download page.
> Click here to download Full Driver & Software Package in the Downloads section.



Case 2: Use the Uninstall Tool

The Uninstall Tool is useful if you want to uninstall the driver which you installed using the Brother CD, Full Driver & Software Package, Add Printer Wizard or Found New Hardware Wizard.
You can also completely remove drivers that failed to install.


Download the latest Uninstall Tool and uninstall the drivers. The uninstallation instructions are available on the download page.
> Click here to download Uninstall Tool in the Downloads section.

Related Models

DCP-B7500D, DCP-B7520DW, DCP-J572DW, DCP-J772DW, DCP-J774DW, DCP-L2510D, DCP-L2512D, DCP-L2530DW, DCP-L2532DW, DCP-L2537DW, DCP-L2550DN, DCP-L2551DN, DCP-L2552DN, DCP-T310, DCP-T510W, DCP-T710W, HL-B2080DW, HL-L2310D, HL-L2312D, HL-L2350DW, HL-L2352DW, HL-L2357DW, HL-L2370DN, HL-L2371DN, HL-L2372DN, HL-L2375DW, MFC-B7710DN, MFC-B7715DW, MFC-J491DW, MFC-J497DW, MFC-J890DW, MFC-J895DW, MFC-L2710DN, MFC-L2710DW, MFC-L2712DN, MFC-L2712DW, MFC-L2730DW, MFC-L2732DW, MFC-L2750DW, MFC-L2751DW, MFC-L2752DW, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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