FAQs & Troubleshooting

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HL-2460

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 28/09/2011 ID: faq00002172_000

What do Error Messages on Control Panel mean?

Please check Error Messages below and what you have to do to clear it.


The paper trays and LCD panel descriptions in this manual are named as shown below.

Upper paper tray Tray 1
Multi-purpose tray MP tray
Optional Lower tray Tray 2/3/4
Optional Duplex unit for
2-Sided(Duplex) printing
DX
Optional Mailbox unit MX

 

 

 

Error Message Action
TONER EMPTY Replace the toner cartridge with a new one.
NO TONER Install the toner cartridge.
NO PAPER XXX Load paper into the indicated tray.
NO TRAY XXX Install the paper cassette into the indicated tray.
COVER OPEN Close the top cover of the printer.
Close the duplex cover.
Close the rear cover of the mailbox.
FACE UP OPEN Close the face up output tray.
JAM XXX Remove the jammed paper from the indicated area.
STACKER FULL Remove the excess paper from the output tray.
SIZE MISMATCH Load the paper that is specified in the printer driver in the paper tray or multi-purpose tray, and then press the Go switch.
TOO MANY TRAYS Maximum number of lower trays is three. Remove additional trays.
MEDIA TYPE ERROR Specify the correct media type: XX.
MANUAL FEED The size of paper in the multi-purpose tray is wrong. Load the correct size of paper in the multi-purpose tray, or while the printer is in Stop mode, and then press the Go switch.
SIZE ERROR XXX Set the correct paper that you want to use into the indicated tray, or load the same size paper that you selected in the current driver setting.
NO TRAY ID XXX Install the specified ID tray.
SIZE ERROR DX Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting.
SIZE ERROR MX Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting.
NO DX UNIT Install the duplex unit correctly. See the duplex unit User's Guide.
DX LEVER ERROR Set the duplex lever to the correct position.
NO MX UNIT Change the job properties or install the Mailbox unit correctly.
DIMM ERROR

Install the DIMM correctly.

Turn off the printer. Wait a few seconds, and then turn it on again. If this error message appears again, replace it with a new card.

CARD ERROR

Make sure of the following points:

  • The cable is connected correctly.
  • The card is installed correctly.
  • The installed card is formatted correctly.

Turn off the printer. Wait a few seconds, and then turn it on again. If this error message appears again, replace it with a new card.

HDD ERROR

Make sure of the following points:

  • The cable is connected correctly.
  • The HDD is installed correctly.
  • The installed HDD is formatted correctly.

Turn off the printer. Wait a few seconds, and then turn it on again. If this error message appears again, replace it with a new HDD.

CARD REMOVAL Turn off the printer. Wait a few seconds, and then turn it on again. If this error message appears again, replace it with a new CompactFlash card.
LINE ERROR Check the Serial interface settings. (baud rate, code type, parity and hand shake protocols).
BUFFER ERROR Check the Interface settings.
STORAGE FULL Delete unnecessary macros or fonts, or use a new card or HDD.
DOWNLOAD FULL Add optional memory.
FONT FULL Add optional memory.
MEMORY FULL Add optional memory.
IGNORE DATA Postscript error has occurred. Add optional memory.

Related Models

HL-2460

If you need further assistance, please contact Brother customer service:

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