FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 28/05/2020 ID: faqp00000060_003

The printed label contains blank horizontal lines.

A horizontal line can be a result of some dust or dirt attached to the surface of the print head.

Clean the print head as follows:

  • Always disconnect the AC adapter and remove the batteries before cleaning the P-touch.
  • Do not touch the print head directly with your bare hands.


  1. Turn off the P-touch.

  2. Disconnect the AC adapter and remove the batteries.

  3. Remove the tape cassette

  4. Clean the print head using a dry cotton swab to gently wipe up and down along the print head.

The print head can be cleaned more easily with the optional print head cleaning cassette (TZe-CL4).

Related Models

PT-E500, PT-E550W, PT-H500

If you need further assistance, please contact Brother customer service:

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