FAQs & Troubleshooting

Close

Model discontinued. This page is no longer updated.

FAX-1820C

FAQs & Troubleshooting

FAQs & Troubleshooting

FAX-1820C

Not your product?

Date: 17/11/2011 ID: faq00002057_002

How do I clear the message "Check Paper" from my Brother machine's LCD?

"Check Paper" will normally appear on your Brother machine's LCD if the machine is out of paper or if the paper is not properly loaded in the paper tray. Before going any further, verify that there is paper loaded in the paper tray. Please note that the paper tray is designed to hold up to 100 sheets of 20 lb. paper.

If there is paper loaded in your Brother machine's paper tray and the LCD reads "Check Paper," please follow these steps:

  1. Remove all paper from the Brother machine's paper tray.
  2. Confirm that the paper is not curled, wrinkled or ripped, and does not have staples, paper clips or tape attached.

    You should NOT attempt to print on cardboard, newspaper or fabric using your Brother machine.

  3. Verify the blue paper guide extension on the top of the paper tray is flipped up to properly support the paper.
  4. Fan the paper well and gently re-insert it into the paper tray. Make sure the bottom of the paper is resting on the bottom of the paper tray.
  5. There are two paper guides located on the left and right sides of the paper tray. Press and slide these paper guides to fit the width of the paper you are using.
  6. Press the Black(Mono) Start key. Your Brother machine should now resume printing.

If "Check Paper" continues to appear on the display, please contact the Brother office in your country.

Related Models

FAX-1820C, MFC-3220C

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.