FAQs & Troubleshooting

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DCP-1612WE

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-1612WE

Not your product?

Date: 25/03/2016 ID: faq00002955_000

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Please check the following points.

Check 1
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.

Check 2
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.

Check 3
The memory where the scanned data is saved might not be recognized.

 

  • If the USB cable is connected to Android™ mobile device, disconnect the USB cable.
  • If the SD card is inserted into Android™ mobile device, remove the SD card once and then insert it into the device again.

 

If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.

 

Related Models

ADS-1100W, ADS-1600W, ADS-2100, ADS-2100e, ADS-2400N, ADS-2600W, ADS-2600We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1610W, DCP-1610WE, DCP-1610WR, DCP-1612W, DCP-1612WE, DCP-1612WR, DCP-1622WE, DCP-1623WE, DCP-365CN, DCP-373CW, DCP-375CW, DCP-377CW, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-7045N, DCP-7045NR, DCP-8065DN, DCP-8085DN, DCP-9010CN, DCP-9015CDW, DCP-9017CDW, DCP-9020CDW, DCP-9022CDW, DCP-9040CN, DCP-9042CDN, DCP-9045CDN, DCP-9055CDN, DCP-9270CDN, DCP-B7520DW, DCP-J105, DCP-J1100DW, DCP-J132W, DCP-J140W, DCP-J152W, DCP-J172W, DCP-J315W, DCP-J4110DW, DCP-J4120DW, DCP-J515W, DCP-J525W, DCP-J552DW, DCP-J562DW, DCP-J572DW, DCP-J715W, DCP-J725DW, DCP-J752DW, DCP-J772DW, DCP-J774DW, DCP-J785DW, DCP-J925DW, DCP-L2520DW, DCP-L2520DWR, DCP-L2530DW, DCP-L2532DW, DCP-L2537DW, DCP-L2540DN, DCP-L2540DNR, DCP-L2550DN, DCP-L2551DN, DCP-L2552DN, DCP-L2560DW, DCP-L2560DWR, DCP-L5500DN, DCP-L6600DW, DCP-L8400CDN, DCP-L8410CDW, DCP-L8450CDW, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-1910W, MFC-1910WE, MFC-1912WR, MFC-255CW, MFC-257CW, MFC-295CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-7840W, MFC-7840WR, MFC-7860DW, MFC-7860DWR, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8860DN, MFC-8870DW, MFC-8880DN, MFC-8890DW, MFC-8950DW, MFC-8950DWT, MFC-9120CN, MFC-9140CDN, MFC-9142CDN, MFC-9320CW, MFC-9330CDW, MFC-9332CDW, MFC-9340CDW, MFC-9342CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9465CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-B7710DN, MFC-B7715DW, MFC-J1300DW, MFC-J200, MFC-J2310, MFC-J2320, MFC-J2330DW, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J415W, MFC-J430W, MFC-J4410DW, MFC-J4420DW, MFC-J4510DW, MFC-J4610DW, MFC-J4620DW, MFC-J4625DW, MFC-J470DW, MFC-J4710DW, MFC-J480DW, MFC-J491DW, MFC-J497DW, MFC-J5320DW, MFC-J5330DW, MFC-J5335DW, MFC-J5620DW, MFC-J5625DW, MFC-J5720DW, MFC-J5730DW, MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J825DW, MFC-J870DW, MFC-J880DW, MFC-J890DW, MFC-J895DW, MFC-J985DW, MFC-L2700DN, MFC-L2700DNR, MFC-L2700DW, MFC-L2700DWR, MFC-L2710DN, MFC-L2710DW, MFC-L2712DN, MFC-L2712DW, MFC-L2720DW, MFC-L2720DWR, MFC-L2730DW, MFC-L2732DW, MFC-L2740DW, MFC-L2740DWR, MFC-L2750DW, MFC-L2751DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6950DW, MFC-L6970DW, MFC-L8650CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW(T), MFC-L9570CDW(T), MFC-L9577CDW, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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