FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 03/12/2019 ID: faqp00000055_006

The tape does not cut well.

Clean the tape cutter blade as follows:

  • Always remove the batteries and disconnect the AC adapter before cleaning the printer.
  • Do not touch the cutter blade directly with your bare hands.


  1. Turn off the printer.
  2. Remove the batteries and disconnect the AC adapter.
  3. Remove the tape cassette.
  4. Wipe the tape cutter blade using a dry cotton swab as shown below.

    Clean tape cutter blade

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If you need further assistance, please contact Brother customer service:

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