PT-D800W

FAQs & Troubleshooting

PT-D800W

Date: 05/08/2020 ID: faqp00100503_000

I cannot print using FLe tape and get an error message.

Download and install the latest version of the firmware from the [Downloads] page, when you print from the printer or P-touch Editor using FLe tape and one of the following messages appears on your computer screen or printer's LCD:

	Error Message
For P-touch Editor (Windows)	After "Media check" button is clicked: Printer is off-line or no media is installed. After "Print" button is clicked: The tape cassette installed in the machine does not match the type selected in the application.
For P-touch Editor (Mac)	After "Media check" button is clicked: Your P-touch does not support the type of tape in your machine. Replace tape before printing. After "Print" button is clicked: The tape cassette installed in the machine does not match the type selected in the application.
For PT-D800/E800 series	Tape Not Detected! Check if compatible tape is installed correctly
For PT-P950NW with Touch Panel Display	Tape Not Detected! Use Compatible Tape

Related Models

PT-D800W, PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

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