FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 28/05/2020 ID: faqp00000060_015

The printed label contains blank horizontal lines.

A horizontal line can be a result of some dust or dirt collecting on the surface of the print head. This can be corrected by cleaning.

To clean the printer:


  1. Turn off the printer.
  2. Open the battery compartment cover on the back of the machine and remove the batteries, or disconnect the AC adapter.
  3. Open the tape compartment cover and remove the tape cassette.
  4. Gently wipe the print head up and down using a dry cotton swab.
    PT-D450 PT-D600
    print head1 print head2
    1. Print head

  5. Use the cotton swab to wipe up and down along each roller while rotating them with your finger.

The print head can be cleaned more easily with the optional print head cleaning cassette (TZe-CL4).

Related Models

PT-D450, PT-D600

If you need further assistance, please contact Brother customer service:

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