FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 11/09/2014 ID: faq00000694_032

Document Jam

Documents can jam in the ADF unit if they are not inserted or fed correctly or, if they are too long, or if multiple page were fed at the same time (multifeed).


Follow the steps below to clear the document jam.

  1. Take out any paper from the ADF that is not jammed..
  2. Open the Front Cover by pulling the Cover Release Lever (1).
    Open the Front Cover
  3. Pull the jammed document out of the machine.
    Pull the jammed docu,emts out of the machine


  4. Check for ripped paper inside the machine. Remove any ripped paper you find inside the machine.

    Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you
    could cause serious damage to the machine.
    Be careful when touching the Separation Pad and its surrounding

  5. Close the Front Cover.

    Confirm that you took out all the paper from the ADF before closing the Front Cover.



  6. (For non-Network models)

    Press any button.
    (For Network models)

    Press Stop(Stop).


To avoid future document jams, do the following:




Related Models

ADS-2100e, ADS-2600We

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.