The message Replace Roller indicates that the Pick-up Roller needs to be replaced with a new one.

Your machine is equipped with a scan counter. The counter automatically counts how many times the machine has scanned. When the machine scans 50,000 times, the machine will display a message Replace Roller on the Status Monitor to remind you to replace the Pick-up Roller.

Follow the steps below to replace the Pick-up Roller:

1. Open the Top Cover (1) then the Front Cover (2) by pulling the Cover Release Lever (3) toward you.
   

    

2. Press the tab on each side of the Pick-up roller cover toward the center of the cover (1) and then pull the cover down.
   

    

3. Slide the Pick-up Roller (1) all the way to the right.
   

    

4. The holder of the Pick-up Roller has a narrow opening, and the shape of the shaft of the Pick-up Roller matches this opening. Rotate the Pick-up Roller until you can fit the shaft into the opening of the holder.
   

    

5. Hold and pull the Pick-up Roller out of the machine.
   
    
6. Place a new Pick-up Roller into the machine.

   Identify the left and right sides of the Pick-up Roller are oriented correctly before attaching it. The left end of the shaft is slotted.

   
7. Slide the Pick-up Roller (1) to the left edge while turning the Pick-up Roller.

   

8. Close the Pick-up Roller Cover.
    
9. Close the Front Cover and the Top Cover.
    
10. Reset the counter. Follow the steps below to reset the usage counter.
    For Windows users / For Macintosh users

    Reset the usage counter only when you replace the Pick-up Roller with a new one.

    For Windows users
    1. Open the ControlCenter.
       • Brother Utilities supported models
         1. Open Brother Utilities.
            • Windows 7 / 10
              Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
            • Windows 8
              On the Start screen, click .
              If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
              Click Brother Utilities.
         2. Select Scan.
         3. Click ControlCenter4.
       • Brother Utilities unsupported models
         Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
    2. Click the Device Settings tab (the example below uses Home Mode) and then click the Remote Setup button. The Remote Setup window will appear.
       

        

    3. Select Machine Info. in the folder tree. To reset the counter for the Pick-up Roller, check the Pick-up Roller check box for Reset Counter for Consumables.
       

        

    4. Click OK.
        
    For Macintosh users
    1. Open the ControlCenter.
       To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
       The ControlCenter will open and an icon will be placed in the dock.
    2. Click the DEVICE SETTINGS tab and then click the Remote Setup button. The Remote Setup window will appear.
       

        

    3. Select Machine Info. in the folder tree. To reset the counter for the Pick-up Roller, check the Pick-up Roller check box for Reset Counter for Consumables.
       
    4. Click OK.