FAQs & Troubleshooting

Close

HL-J6010DW

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-J6010DW

Not your product?

Date: 01/12/2021 ID: faq00100355_507

Remove Paper Scraps

  1. If you repeatedly experience paper jams (3 times or more), the LCD displays a message asking if you want to remove the scraps.
    Press [Yes] to return to the Home screen.
  2. Press image[Settings]>[Maintenance]>[Remove Paper Scraps].
  3. Follow the instructions on the LCD to locate and remove the jammed paper.
    image

    During the procedure, you must insert the Maintenance Sheet (included with your machine) into the machine in Landscape orientation through the opening as shown, until you feel it grab the paper. (If you do not have the Maintenance Sheet, use one sheet of thick A4 or Letter size paper, such as glossy paper.)

    image

Related FAQs

Related Models

HL-J6010DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.