FAQs & Troubleshooting

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DCP-J1200W(E)

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-J1200W(E)

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Date: 15/07/2021 ID: faq00002988_008

Tray not detected / Paper Tray #1 not detected

Tray not detected

 

There are two cases that the Brother machine indicates Tray not detected or Paper Tray #1 not detected. Check the following points to clear the Tray not detected or Paper Tray #1 not detected message.

 

Cause1: The Paper tray is not completely inserted.

Slowly push the paper tray completely into the machine.

 

Cause2: Paper or a foreign object has prevented the paper tray from being inserted correctly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object.

> Click here to see the solution for "Paper Jam".

Related Models

DCP-J1200W(E)

If you need further assistance, please contact Brother customer service:

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