HL-2170W
![]() |
FAQs & Troubleshooting |
![](/g/b/img/product/hl2170w_all.jpg)
HL-2170W
Date: 05/06/2009 ID: faq00002512_000
Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
If the installation indicates that it cannot locate a certain file, follow the instructions below:
- Click on the Browse button on the error message popup window.
- Locate the folder: \install\eng\PCL on the CD.
- Select the directory that contains the driver for the Windows operating system you are using.
For example:
If you use Windows XP Home/Professional, select win2kxpvista.
If you use Windows XP Professional x64 Edition, select winxpx64vista64.
Click Open.
- Select the file and click Open.
- Click OK to continue.
HL-2140, HL-2140R, HL-2150N, HL-2150NR, HL-2170W, HL-2170WR
If you need further assistance, please contact Brother customer service:
Content Feedback
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.