There are several reasons that the Brother machine displays No Paper Tray1.

Check the following points to clear the error message.

Cause 1: The machine is out of paper, or paper is not loaded correctly in the paper tray.

Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.

Cause 3: The paper you are using may not meet our specifications.

Cause 1: The machine is out of paper, or paper is not loaded correctly in the paper tray.

Do one of the following:

• Refill paper in the paper tray. Make sure the paper guides are set to the correct size.
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
• Do not overfill the paper tray.

Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.
> Click here to see how to clean the paper pick-up roller.
 

Cause 3: The paper you are using may not meet our specifications.

Check that you use the paper that meets our specifications.
> Click here to see the details of the recommended paper.