MFC-J2330DW
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FAQs & Troubleshooting |
![](/g/b/img/product/mfcj2330dw_eu_as_cn.jpg)
MFC-J2330DW
Date: 21/09/2022 ID: faq00100379_000
I cannot use the Auto Crop feature.
Follow the steps below to resolve this issue.
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Update your machine's firmware to the latest version.
> Click here to update the firmware.
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Check the version of scanner diver and ControlCenter4 listed below.
> Click here to see how to check the scanner driver version.
Scanner driver: v1.0.28.28 or later
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Brother Utilities supported models
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Open Brother Utilities.
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Windows 7 / 10
Clickor
(Start) > (All Programs or All apps >) Brother > Brother Utilities.
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Windows 8
On the Start screen, click.
If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
Click Brother Utilities.
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Windows 7 / 10
- Select Scan.
- Click ControlCenter4.
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Open Brother Utilities.
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Brother Utilities unsupported models
Click(Start) > All Programs > Brother > [model name] > ControlCenter4.
You will see the ControlCenter4 version in the upper right.
ControlCenter4: v4.4.17.1 or later
If the version is old, reinstall the Driver and Software by following the steps below.
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Uninstall the Brother Drivers and Software.
> Click here to see how to uninstall the Brother Drivers and Software.
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Download the “Full Driver & Software Package” from the “Downloads” section and install the Drivers and Software.
The installation instructions are available on the download page.
> Click here to visit the “Downloads” section.
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Brother Utilities supported models
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Check that Auto Crop is added to ControlCenter4.
If Auto Crop is not added, run the Batch file by following the steps below.- Close ControlCenter4.
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Download the Batch file to the temporary folder.
> Click here to download the batch file. - Double click on the downloaded file.
- Open ControlCenter4 and check that Auto Crop is added to ControlCenter4.
MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW
If you need further assistance, please contact Brother customer service:
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