FAQs & Troubleshooting

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DCP-C421W

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-C421W

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Date: 13/05/2022 ID: faq00100359_001

Check the Print Quality

If faded or streaked colors and text appear or if text is missing on your printouts, the print head nozzles may be clogged. Print the Print Quality Check Sheet and look at the nozzle check pattern.

  1. Press Stop(Stop) and Copy Shortcut simultaneously.
    The Power LED, Warning LED, and Charge LED light up for one second, and then the Charge LED starts blinking.
  2. Press Copy Shortcut.
    The machine prints the Print Quality Check Sheet.
  3. Check the quality of the four color blocks on the sheet.
    Four color blocks
  4. If the quality is poor, clean the print head.

    DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

    When a print head nozzle is clogged, the printed sample looks like this:
    A print head nozzle is clogged.

    After the print head nozzle is cleaned, the horizontal lines are gone:

    The print head nozzle is cleaned.

     

Related Models

DCP-C421W

If you need further assistance, please contact Brother customer service:

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