FAQs & Troubleshooting

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MFC-J6710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J6710DW

Not your product?

Date: 07/04/2023 ID: faq00002812_000

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

The Scan to E-mail feature allows you to scan a document directly into your E-mail application, but your E-mail application needs to be configured as the default E-mail application. Please follow the steps below.

 

NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.

  1. Logged on as an administrator.
     
  2. For Windows 7 users:
    Click Start button(Start button) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom.

    For Windows 8 users:
    1. Open the Control Panel. (Click here to see how to open the Control Panel.)
    2. Click Programs => Default Programs => Set program access and computer defaults => Custom.

     

  3. Choose the E-mail application you are using in the Choose a default e-mail program section, and click OK.

    NOTE
    Webmail services are not supported by Scan to E-mail feature.

    Set program access and computer defaults

Related Models

DCP-1518, DCP-1519, DCP-1608, DCP-1618W, DCP-1619, DCP-7055, DCP-7057, DCP-7060D, DCP-7080, DCP-7080D, DCP-7090DW, DCP-7180DN, DCP-7190DW, DCP-7195DW, DCP-9020CDN, DCP-9030CDN, DCP-9055CDN, DCP-B7500D, DCP-B7520DW, DCP-B7530DN, DCP-B7535DW, DCP-J100, DCP-J105, DCP-L2535DW, DCP-L2550DW, DCP-L8400CDN, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-1813, MFC-1816, MFC-1818, MFC-1819, MFC-1906, MFC-1908, MFC-1919NW, MFC-7290, MFC-7360, MFC-7380, MFC-7470D, MFC-7480D, MFC-7860DN, MFC-7880DN, MFC-7895DW, MFC-8510DN, MFC-8515DN, MFC-8520DN, MFC-8530DN, MFC-8535DN, MFC-8540DN, MFC-9140CDN, MFC-9150CDN, MFC-9340CDW, MFC-9350CDW, MFC-9465CDN, MFC-B7700D, MFC-B7720DN, MFC-J200, MFC-J2330DW, MFC-J2510, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-L8650CDW, MFC-L8900CDW, MFC-T4500DW, MFC-T800W, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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