MFC-J995DW(XL)

FAQs & Troubleshooting

MFC-J995DW(XL)

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Date: 06/01/2018 ID: faq00000495_060

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Printer Jam or Paper Jam

Check the following points to clear the Printer Jam or Paper Jam message.

For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.

Check the machine's display (hereinafter called LCD) indication of your Brother machine.
One of the following messages will appear to tell you where to find the jammed paper.

Jam A Inside/Front
Repeat Jam A Inside/Front
Jam B Front
Repeat Jam B Front
Jam C Rear

Jam A Inside/Front, Repeat Jam A Inside/Front

Cause 1: The paper is jammed in the machine.

Remove the jammed paper.

> Click here to see how to clear the paper jam inside and in the front of the machine.

Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size paper.

Cause 2: The paper is not correctly loaded in the manual feed slot

More than one sheet of paper was placed in the manual feed slot.
-OR-
Another sheet of paper was placed in the manual feed slot before the LCD displayed Where to Place the Paper.

Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the LCD displays Where to Place the Paper before you feed the next sheet of paper in the manual feed slot.

Remove the jammed paper.

> Click here to see how to clear the paper jam inside and in the front of the machine.