FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

FAX-575/ FAX-575e

Not your product?

Date: 11/19/2012 ID: faq00000200_006

Can I confirm that the FAX was sent correctly?

You can use the Transmission Vertification Report as confirmation that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission and if the transmission was successful.


When the transmission verification report feature is OFF, the report only prints automatically if an error occurs during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.


To program the different transmission verification report options, complete the following steps:


  1. Press the Menu/Set key.
  2. Press the up or down navigation key until SETUP REPORTS appears and press Menu/Set.
  3. Press the up or down navigation key until TRANSMISSION appears and press Menu/Set.
  4. Press the up or down navigation key until the option you prefer appears:

    • OFF
      Transmission verification report will print only if a fax transmission is unsuccessful.

    • ON
      Transmission verification report will print after every fax transmission.

  5. Press Menu/Set.
  6. Press Stop/Exit.

You can also make use of the FAX Journal which will list the last 30 incoming and outgoing faxes. To set the report interval, complete the following instructions:


  1. Press the Menu/Set key.
  2. Press the up or down navigation key until SETUP REPORTS appears, then press Menu/Set.
  3. Press the up or down navigation key until JOURNAL PERIOD appears and then press Menu/Set.
  4. Press the up or down navigation key until the interval you wish to use appears. You can set the FAX to print activity reports at specific intervals (30 faxes, 6, 12, 24 hours, 2, 7 days or Off). Once the interval appears, press the Menu/Set key.

If you choose 7 days, the LCD prompts you to choose a day on which to begin the 7-day countdown. Then, it prompts you to enter the time to begin printing, in 24-hour format. Then, press Menu/Set.

  1. Press Stop/Exit.

If you select 6, 12, 24 hours, 2 or 7 days, the machine will print the Activity Report when the FAX has stored 30 jobs. Even if the time you selected has not passed yet, the FAX will print the report because the memory is full. All the reported jobs will then be erased from the machine's memory. When the FAX prints the activity report at any of the intervals you selected, all the reported jobs will be erased from the machine's memory.

Related Models

FAX-565, FAX-575/FAX-575e

If you need further assistance, please contact Brother customer service:

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