FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 03/11/2022 ID: faq00100765_000

Your Brother machine cannot scan. / Scanning has stopped.

The computer’s memory is full.
Follow the steps below to resolve the issue:


  1. Close other applications before scanning.
  2. (Windows only)
    Adjust the Data Transfer Rate in the Optimize Data Transfer menu of the TWAIN driver or in Brother iPrint&Scan.
    > TWAIN driver
    > Brother iPrint&Scan

    TWAIN driver

    1. Click Advanced Settings... in the TWAIN driver.
      Advanced Settings
    2. Click Additional Functions.
      Additional Functions
    3. Click Other.
    4. Check Optimize Data Transfer and adjust the Data Transfer Rate. Click OK.

      Optimize Data Transfer

    Brother iPrint&Scan

    1. Click Machine Scan Settings.
      Machine Scan Settings
    2. Click PC.
    3. Click All Settings.
      All Settings
    4. Click Feed Control.
      Feed Control
    5. Check Optimize Data Transfer and click Data Transfer Rate.
      Optimize Data Transfer
    6. Adjust the Data Transfer Rate. Click OK.
      Data Transfer Rate
    7. Click OK to close the window.


Related Models

ADS-3100, ADS-3300W, ADS-4300N, ADS-4700W, ADS-4900W

If you need further assistance, please contact Brother customer service:

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