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FAQs & Troubleshooting

FAQs & Troubleshooting

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Date: 11/29/2021 ID: faq00100737_000

A security warning appears when accessing Web Based Management via HTTPS.

When you use HTTPS to access Web Based Management, your browser will display a security warning dialog box. To prevent the dialog box from appearing, install a self-signed certificate to use SSL/TLS communication.

 

> 1. Create a Self-Singed Certificate
> 2. Install a Self-Signed Certificate

 

1. Create a Self-Singed Certificate

> Google Chrome™

> Microsoft Edge

> Internet Explorer®

Safari users do not need to create a Self-Signed Certificate but only install one.

> Click here to see how to install a Self-signed certificate.

 

Google Chrome™
  1. Start Google Chrome™.
  2. Type "https://machine's IP address" in Google Chrome's address bar (where "machine's IP address" is the machine's IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  3. If required, type your machine's password in the Login field, and then click Login.
    Login

    The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  4. Go to the navigation menu, and then click Network > Security > Certificate.
    Certificate
     
  5. Click Create Self-Signed Certificate.
    Create Self-Singedd Certificate
     
  6. Enter a Common Name and a Valid Date.
    • The length of the Common Name must be less than 64 bytes.
    • A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than the Common Name that was used for the self-signed certificate.
    • If the URL is a node name beginning with BR, enter the node name as the Common Name.
    • If the URL is an IP address, enter the IP address as the Common Name.
      Common Name
  7. Select the setting you want from the Public Key Algorithm drop-down list (Default setting: RSA(2048bit)).
  8. Select the setting you want from the Digest Algorithm drop-down list (Default setting: SHA256).
  9. Click Submit.
  10. Go to the navigation menu, and then click Network > Network > Protocol.
    Protocol
     
  11. Click HTTP Server Settings.
    HTTP Server Settings
     
  12. Select the certificate you want to configure from the Select the Certificate drop-down list.
    Select the Certificate
     
  13. Click Submit.
  14. Click Yes to restart your machine's print server.
    Yes

 

Microsoft Edge
  1. Start Microsoft Edge.
  2. Type "https://machine's IP address" in Microsoft Edge's address bar (where "machine's IP address" is the machine's IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  3. If required, type your machine's password in the Login field, and then click Login.
    Login

    The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  4. Go to the navigation menu, and then click Network > Security > Certificate.
    Certificate
     
  5. Click Create Self-Signed Certificate.
    Create Self-Signed Certificate
     
  6. Enter a Common Name and a Valid Date.
    • The length of the Common Name must be less than 64 bytes.
    • A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than the Common Name that you used for the self-signed certificate.
    • If the URL is a node name beginning with “BR”, enter the node name as the Common Name.
    • If the URL is an IP address, enter the IP address as the Common Name.
      Common Name
  7. Select the setting you want from the Public Key Algorithm drop-down list (Default setting: RSA(2048bit)).
  8. Select the setting you want from the Digest Algorithm drop-down list (Default setting: SHA256).
  9. Click Submit.
  10. Go to the navigation menu, and then click Network > Network > Protocol.
    Protocol
     
  11. Click HTTP Server Settings.
    HTTP Server Settings
     
  12. Select the certificate you want to configure from the Select the Certificate drop-down list.
    Select the Certificate
     
  13. Click Submit.
  14. Click Yes to restart your machine's print server.
    Yes

 

Internet Explorer®
  1. Start Internet Explorer®.
  2. Type "https://machine's IP address" in Internet Explorer's address bar (where "machine's IP address" is the machine’s IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  3. If required, type your machine's password in the Login field, and then click Login.
    Login

    The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  4. Go to the navigation menu, and then click Network > Security > Certificate.
    Certificate
  5. Click Create Self-Signed Certificate.
    Create Self-Signed Certificate
     
  6. Enter a Common Name and a Valid Date.
    • The length of the Common Name must be less than 64 bytes.
    • A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than the Common Name that you used for the self-signed certificate.
    • If the URL is a node name beginning with “BR”, enter the node name as the Common Name.
    • If the URL is an IP address, enter the IP address as the Common Name.
      Common Name
  7. Select the setting you want from the Public Key Algorithm drop-down list (Default setting: RSA(2048bit)).
  8. Select the setting you want from the Digest Algorithm drop-down list (Default setting: SHA256).
  9. Click Submit.
  10. Go to the navigation menu, and then click Network > Network > Protocol.
    Protocol
     
  11. Click HTTP Server Settings.
    HTTPS Server Settings
     
  12. Select the certificate you want to configure from the Select the Certificate drop-down list.
    Select the Certificate
  13. Click Submit.
  14. Click Yes to restart your machine's print server.
    Yes

 

2. Install a Self-Signed Certificate

> Google Chrome™

> Safari

> Microsoft Edge

> Internet Explorer®

 

Google Chrome™
  1. Start Google Chrome™.
  2. Type "https://machine's IP address" in Google Chrome's address bar (where "machine's IP address" is the machine's IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  3. If required, type your machine's password in the Login field, and then click Login.
    Login

    The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  4. Go to the navigation menu, and then click Network > Security > Certificate.
    Certificate
     
  5. Click Export.
    Export
     
  6. If you want to encrypt the output file, type a password in the Enter password field.
    If the Enter password field is blank, your output file will not be encrypted.
  7. Type the password again in the Retype password field, and then click Submit.
    Submit
     
  8. Click the downloaded file and start the Certificate Import Wizard.
    Open file
     
  9. Click Next.
    Certificate Import Wizard
     
  10. Click Next.
    File to Import
     
  11. If required, type a password in the Password field, and then click Next.
    Password
     
  12. Select Place all certificates in the following store, and then click Browse....
    Browse
     
  13. Select Trusted Root Certification Authorities, and then click OK.
    Trusted Root
     
  14. Click Next.
    Next
     
  15. Click Finish.
    Finish
     
  16. Click Yes, if the fingerprint (thumbprint) is correct.
    Yes
     
  17. Click OK.
    OK

 

Safari

 

> Click here to see how to create and install a Self-signed certificate.

 

Microsoft Edge
  1. Start Microsoft Edge.
  2. Type "https://machine's IP address" in Microsoft Edge's address bar (where "machine's IP address" is the machine's IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  3. If required, type your machine's password in the Login field, and then click Login.
    Login

    The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  4. Go to the navigation menu, and then click Network > Security > Certificate.
    Certificate
     
  5. Click Export.
    Export
     
  6. If you want to encrypt the output file, type a password in the Enter password field.
    If the Enter password field is blank, your output file will not be encrypted.
  7. Type the password again in the Retype password field, and then click Submit.
    Submit
     
  8. Click Open file and start the Certificate Import Wizard.
    Open file
     
  9. Click Next.
    Certificate Import Wizard
     
  10. Click Next.
    File to Import
     
  11. If required, type a password in the Password field, and then click Next.
    Password
     
  12. Select Place all certificates in the following store, and then click Browse....
    Browse
     
  13. Select Trusted Root Certification Authorities, and then click OK.
    Trusted Root
     
  14. Click Next.
    Next
     
  15. Click Finish.
    Finish
     
  16. Click Yes, if the fingerprint (thumbprint) is correct.
    Yes
     
  17. Click OK.
    OK
     
Internet Explorer®
  1. Do one of the following:
    • Windows 10
      Click  Start(Start) > Windows Accessories.
    • Windows 8.1
      Right-click the  IE(Internet Explorer) icon in the taskbar.
  2. Right-click Internet Explorer®, and then click Run as administrator.
     
    • If the More option appears, click More.
    • If the User Account Control section appears, click Yes.
    Right-click Internet Explorer®, and then click Run as administrator. 
  3. Type "https://machine's IP address" in Internet Explorer's address bar (where "machine's IP address" is the machine's IP address).

    If a security warning appears, click here to access Web Based Management via HTTPS.

  4. Click Certificate error, and then click View certificates.
    View
     
  5. Click Install Certificate....
    Install Certificate
     
  6. When the Certificate Import Wizard appears, click Next.
    Certificate Import Wizard
     
  7. Select Place all certificates in the following store, and then click Browse....
    Browse
     
  8. Select Trusted Root Certification Authorities, and then click OK.
    Trusted Root
     
  9. Click Next.
    Next
     
  10. Click Finish.
    Finish
     
  11. Click Yes, if the fingerprint (thumbprint) is correct.
    Yes
     
  12. Click OK.
    OK

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