FAQs & Troubleshooting

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PT-D800W

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 08/23/2017 ID: faqp00100164_000

When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.

You need to update to the latest firmware.

When you update the firmware from a mobile device using Mobile Transfer Express (Mobile Application), use infrastructure mode, not Wireless Direct.

We recommend updating the firmware using a computer by connecting a USB cable to the printer.

 

Related Models

PT-D800W, PT-P750W

If you need further assistance, please contact Brother customer service:

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