FAQs & Troubleshooting

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Model discontinued. This page is no longer updated.

PT-2610

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 10/18/2023 ID: faqp00000563_000

The message "The cassette is incorrect." is displayed.

This error indicates that the tape width selected in P-touch Editor is not the same as that of the cassette inside the P-touch machine.
Error message

[Solution 1: Replacing the tape cassette]

 

  1. Click the "Stop jobs" button ( Button / Button ).
  2. Install the correct tape cassette into the machine.
  3. Select the print job on hold and then click on the "Resume" button ( Button / Button ) to continue printing.

[Solution 2: Reselecting the tape width]

 

  1. Click the "Delete" button ( Button / Button ) to cancel the print job.
  2. Go to the "Page Properties" in P-touch Editor and change the selection of the tape width so that it matches the one inside the machine.
  3. Try to print the label again.

Related Models

PT-1500PC, PT-2300, PT-2310, PT-2600, PT-2610, PT-2700, PT-2710, PT-9200DX, PT-9500PC, PT-9600, QL-500, QL-550

If you need further assistance, please contact Brother customer service:

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