CM650W
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FAQs & Troubleshooting |
![](/g/b/img/product/hf_cm650weus.jpg)
CM650W
Date: 08/01/2019 ID: faqh00101432_000
E12004 appears on the computer screen.
Error Message
An unexpected error has occurred. (E12004)
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Cause
An unexpected error has occurred during internal processing with the image trace function.
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Solution
Close the CanvasWorkspace. Startup it again, and then tries the same operation.
If the error message still appears, contact the Brother Customer Service with the following information:
- OS version
- CanvasWorkspace version
- Software version of your cutting machine
CM100DM, CM350, CM550DX/ CM550, CM650W, SDX125, SDX125e, SDX125i, SDX225, SDX325, SDX85
If you need further assistance, please contact Brother customer service:
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