MFC-L9570CDW
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FAQs & Troubleshooting |
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MFC-L9570CDW
Date: 06/13/2017 ID: faq00002601_003
My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
If your Brother machine consistently dials numbers other than the ones you have entered or you receive a busy signal or recording when trying to send faxes, you may have programmed a Dial Prefix on the machine. The Dial Prefix is a feature that automatically dials a user-defined number before every fax you send.
For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.
To change or delete the prefix number programmed in your Brother machine follow these steps:
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Press
(Settings). (This step might be skipped in some models.)
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Press All Settings.
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Press the Up or Down arrow to display Initial Setup.
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Press Initial Setup.
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Press the Up or Down arrow to display Dial Prefix.
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Press Dial Prefix.
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Do one following:
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If you want to use the Dial Prefix feature, Press On. Go to STEP 8.
- If you do not want to use the Dial Prefix feature, press Off. Go to STEP 10.
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If you want to use the Dial Prefix feature, Press On. Go to STEP 8.
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Press Dial Prefix.
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Enter a prefix number (up to 5 digits) and press OK.
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If your telephone system requires a timed break recall (hookflash), press "!" on the Touchscreen.
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You cannot use "!" with any other numbers or characters.
- (For some countries) If the pulse dialing mode is on, # and * are not available to use.
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If your telephone system requires a timed break recall (hookflash), press "!" on the Touchscreen.
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Press
(Home).
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If you need further assistance, please contact Brother customer service:
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